Shipping policy

Shipping Policy

Last updated: July 2026

Thank you for shopping with JayCray! We want your order to arrive safely and on time. Please read our shipping policy below.

Order Processing

All JayCray products are made to order through our print-on-demand fulfillment partner. Orders are typically processed and fulfilled within 3–7 business days after payment is confirmed.

Shipping Times

Once your order has been fulfilled and shipped, estimated delivery times are:

• United States: 5–10 business days
• International: 10–20 business days (varies by country)

Please note that shipping times are estimates and may vary due to carrier delays, customs, or peak seasons.

Shipping Costs

Shipping rates are calculated at checkout based on your location and order size. Free shipping promotions may be offered periodically — check our store for current offers.

Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number. You can use this to monitor your shipment's progress.

International Orders

For international orders, please be aware that customs duties, taxes, and import fees may apply and are the responsibility of the customer. JayCray is not responsible for customs-related delays.

Lost or Damaged Orders

If your order arrives damaged or is lost in transit, please contact us at crissi.bayer@gmail.com within 30 days of the estimated delivery date. We will work with you to resolve the issue as quickly as possible.

Contact Us

For shipping questions, reach out to us at crissi.bayer@gmail.com. We're happy to help!